SITE POLICYSite Policy

About the handling of personal information

1. Appropriate protection of personal information and administrator
Our company appoints the following person as a personal information protection manager, manages customer's personal information appropriately and safely, and takes protective measures to prevent the leakage, loss, or damage of personal information.
TRP Japan Co., Ltd. WORLD Kids Division TEL: 098-840-3112 Tatsuya Yamada 901-0364 Shiozakicho, Itoman City, Okinawa Prefecture 4-22-11
2. Purpose of use of personal information
Customers' personal information will be used within the scope of legitimate business operations at our company, in order to manage users of the visiting daycare business and provide services. It is up to the customer to decide whether or not to provide their personal information to us. Please note that if this information is not provided, we may not be able to provide appropriate services.
3. Acquisition of sensitive information
Our company acquires sensitive information in order to provide appropriate services. In such cases, the personal information will be used within the scope of the "Purpose of Use of Personal Information" above.
XNUMX. Provision of personal information to third parties
Customer's personal information will not be provided to a third party without the prior consent of the individual, except in the following cases.
1. (XNUMX) When required by law
2. (XNUMX) When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person.
3. (XNUMX) When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the person.
4. (XNUMX) When it is necessary for a national institution or a local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by laws and regulations, and the affairs are carried out with the consent of the person. When there is a risk of interfering with
5. (XNUMX) When collecting or analyzing individual personal information for the purpose of providing statistical information, processing it into a format that cannot identify or identify the individual, and disclosing the statistical data.
XNUMX. Entrustment of handling of personal information
We may outsource all or part of the handling of personal information to outside parties. In doing so, we carefully select outsourcing contractors on the condition that they have established and are implementing a management system that can appropriately protect personal information, and then enter into non-disclosure agreements with them. Let me manage it.
XNUMX. Acceptance of customer's application for suspension of use, deletion, etc.
Customers ask us about the disclosure of their personal information (notification of purpose of use, disclosure, correction / addition / deletion of content, suspension or deletion of use, suspension of provision to third parties). You can apply to the matching counter.
In that case, we will confirm the identity of the customer and respond within a reasonable period of time.

Babysitter Terms of Service

Article 1 (name and location)

・Babysitting Service Terms (hereinafter referred to as "Terms") refers to the outsourcing and contracting of babysitting services etc. approved by TRP Japan Co., Ltd. (hereinafter collectively referred to as "this service") The headquarters of this service is located within TRP Japan Co., Ltd. (hereinafter "our company"), 4-22-11 Shiozakicho, Itoman City, Okinawa Prefecture, and the headquarters of this service is located within TRP Japan Co., Ltd. (hereinafter "our company"). We will provide.

Article 2 (Purpose)

・This service is provided by babysitters who are childcare specialists on behalf of parents, respecting the parents' "child-rearing methods" and "educational policies," as well as infants, toddlers, and children (hereinafter collectively referred to as " The purpose of this service is to provide childcare for children ("Children") on behalf of parents.

Article 3 (Target)

・We provide childcare for children aged 0 to 12 (6th grade) at designated locations (general homes, companies, hotels, etc.) according to the requests of parents.

Article 4 (Application and operation)

・ This agreement applies to all users of this service provided by our company.In addition, we will operate and manage this service.

Article 5 (Service use)

・ In order to use this service, it is necessary to apply using the form specified by us and obtain our usage approval for the application.

Article 6 (Usage fee)

・ This service usage fee consists of regular charges, extra charges, and optional charges.Travel expenses such as transportation expenses will be settled at the actual cost.
・During the following period, a 30% surcharge will be applied to the basic fee.
*Late night and early morning 22:00-6:00
*New Year holidays December 12th to January 29rd

Article 7 (reception)

・Reception of this service will be done via the website, e-mail, official LINE, or telephone.

Article 8 (Provision time)

・ This service will be provided from 6:10 am to XNUMX:XNUMX pm.In addition, depending on the situation, this service may be provided at other times.

Article 9 (How to use)

・To apply, please inform us of your desired date, time and location via the reception form, email, official LINE, or telephone. We will contact you back regarding the arrangement status. However, in the case of sudden requests such as on the same day or the day before, we may not be able to arrange a sitter.

Article 10 (medical practice)

・ As a general rule, this service cannot provide medical services such as medication.In addition, when giving medicine, it is essential to fill in the necessary items in the medicine request form distributed by our company.

Article 11 (Reservation change and reservation cancellation)

・If you wish to change your reservation, please contact us via email, official LINE, or telephone.
・If you cancel your reservation, you will be charged a cancellation fee as follows starting from the date of use. (After 17:00, it will be treated as the next business day)
4 days ago...free 3 days before - the day before...50% On the day...100%
・A cancellation fee of 25% of the canceled time will be charged if the time is changed on the previous day, and a 100% cancellation fee will be charged if the time is changed on the same day.
・If a flight is canceled due to a typhoon, cancellation fees will be charged only if either a flight cancellation certificate (airline cancellation notification email with customer name listed) or flight information and each airline's flight cancellation information web information is submitted. will not occur.
・If the bus is canceled due to bad weather such as a typhoon, there will be no cancellation fee.
・If the childcare time/schedule is changed due to bad weather such as a typhoon, no charge will be made if notification is received by 17:00 the day before the reservation date. (Applies to undecided dates as well)

Article 12 (Payment)

・Please pay your usage fee by cash, credit card, or bank transfer.
・ We will charge the actual cost for the cost of first aid and the cost of replacement.

Article 13 (Interruption of this service and emergency response)

・ If there is a significant change or sign of change in the condition of the child during the provision of this service, we will suspend the provision of this service and request the parents to return home.In that case, please return home promptly.In addition, if it is determined that an emergency is required, we will arrange an ambulance without the permission of the guardian.

Article 14 (Insurance application)

・In order to prevent accidents from occurring in this service, we will take the utmost care to prevent accidents from occurring, but in the unlikely event of an accident, compensation insurance Japan We have liability insurance and disability accident insurance from a corporation. Our insurance will cover any damage or stains to the indoor equipment of the facility where you are using our services. However, insurance may not be paid due to accidents caused by force majeure, damage to property inside or outside the facility by children, or injuries or accidents to third parties.
(1) Liability insurance
・1 person with physical disability: 1 million yen
・Physical disability 1 accident: 5 million yen
・Property damage: 1 million yen
(2) Disability accident insurance
・Compensation for death and residual disability due to disaster: 100 million yen
・Medical treatment compensation per day of hospitalization: 1,500 yen
・Medical treatment compensation per day: 1,000 yen

Article 15 (Restrictions on provision)

・ Please note that the provision of this service may be restricted due to the reasons specified in the following items.
・If the babysitter's schedule or other circumstances do not suit you at the time of reservation.
・When the body temperature is 37.5℃ or higher at the beginning of sitting
・When it is determined that normal sitting is difficult due to a medical history.
・When various warnings are issued at the designated location and it is determined that normal sitting is difficult.
・ When an earthquake with a seismic intensity of 3 or higher occurs multiple times in a short period of time and it is judged that normal sitting is difficult.
・When the transportation network is disrupted due to localized heavy rain, making the visit impossible
・ In addition, when it is judged that the safety of children and sitters cannot be ensured

Article 16 (replacement)

・Should the provision of this service extend over a long duration (approximately 8 hours or more), there may be a change of sitters. In such instances, any costs associated with the change (such as transportation expenses) will be settled at the actual expense.

Article 17 (Disclaimer) The company will not be liable for any damages caused by the reasons specified in the following items.

・ In providing this service, when you have to suspend sitting due to the child's medical history, false condition, or omission of important matters declared by the guardian (in this case, it will be treated as cancellation and the cancellation fee will be charged. It will occur.)
・ We are not responsible for any reason if a child who is not included in the contract of this service is accompanied or the request content is not included in the contract of this service.
・ Delayed arrival due to unavoidable reasons such as delays in public transportation
·disaster
・ When an incident or other event that cannot be attributed to the company's blame occurs
・ When the use of this service is delayed or impossible due to unavoidable reasons such as measures taken by public institutions such as courts.
・ When a situation such as a war occurs

Article 18 (Confidentiality)

・ Our staff will not disclose the customer's information obtained in providing this service to a third party.This maintenance obligation contract will be the same even after the contract ends.

Article 19 (Matters not stipulated in this contract)

・ Regarding matters not stipulated in this agreement, we will respect the stipulations of child welfare laws and other related laws, and both parties will make decisions after consultation in good faith.

Article 20 (Changes to these Terms)

・ Our company shall be able to revise this agreement etc. arbitrarily.The revision of these Terms, etc. will take effect when the revised Terms, etc. are posted on our designated site, and the customer shall comply with the revised Terms, etc.In addition, at the start of this service, it is considered that you have agreed to all the contents of this agreement.Article 21 (jurisdiction)
・ This agreement shall be interpreted based on Japanese law, and if a judicial dispute arises regarding this contract, the court having jurisdiction over the head office of TRP Japan Co., Ltd. shall be the exclusive agreement jurisdiction court of the first instance. I agree with that.

Consent regarding prevention of various infectious diseases

XNUMX. If you have any of the following symptoms between the date of consent and the day of service, please contact us immediately.After confirming the situation, we may refuse to provide babysitter service.
- * When infected with various infectious diseases
- * If you become a close contact
- * If a family member living together, including the person himself / herself, develops respiratory symptoms such as fever (37.5 ° C or higher) and cough.
On the day of the service, if the child has a fever (37.5 °C or higher) and respiratory symptoms, the babysitter service will be suspended.
XNUMX. Babysitters may wear masks or face shields. (We may wear gloves depending on the situation.)
4. Wearing of masks by children and guardians will be left to the discretion of the individual.